How Texas modernized a ‘train wreck’ customer service center
The licensing division of the state’s Department of Public Safety left people on hold, sometimes for hours, until it modernized its systems and broke down siloes.
The licensing division of the state’s Department of Public Safety left people on hold, sometimes for hours, until it modernized its systems and broke down siloes. This story matters for Government & Civic readers tracking personal. Reported by route-fifty.com. Read the full original at the source link below.
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